Original article by Jim Hare
A poorly organised scheduling system is one of the key ways in which you can see profit leaking from your company’s bottom line. Inconsistent dispatching, sloppy route-planning, sketchy workload balancing and other common issues associated with outdated, non-digital field service organisations are all problems that can be tackled with Microsoft Dynamics Field Services’ schedule and dispatch software.
Take advantage of the most up-to-date technology available in GPS, as well as mobile and smartphone integration to streamline your operations, to ensure that your customers are being serviced in a timely, effective and efficient manner. Clear communication lines with customers and the ability to respond quickly to their concerns show your commitment to providing excellent customer service. Microsoft Dynamics Field Services’ mobile tools allow you to offer an exceptional customer experience that can make you stand out from your competitors.
Schedule, dispatch and optimise with ease
Microsoft Dynamics Field Services’ scheduling applications allows you to input the job specifications and dispatch an employee best suited to the assignment. You can respond easily to your customers’ schedule changes and to eliminate idle time for employees and technicians. Our Field Services solution makes use of mobile technology that allows for ease of operation, making it simple to stay on top of changes and respond quickly.
Stay inventory informed – in real-time
Inventory management no longer has to be a complicated task that is postponed again and again. Using our Field Services’ advanced inventory management system, you can easily track items, stock, vehicles and more. With real-time updates, you’ll always be informed of the whereabouts and status of all of your trucks, products and parts. Efficient organisation of inventory is one of the key factors in maintaining your bottom line. Microsoft Dynamics Field Services software can help you eliminate potential leaks in your profit margin by staying on top of inventory slip-ups that commonly go unnoticed when using less efficient techniques.
Our solution even lets you track your technicians in the field to more accurately allocate parts, products and vehicles – saving you time by streamlining the process.
Seamless mobile communications
Smartphones are everywhere and Microsoft Dynamics Field Services’ has harnessed the power of the mobile web to bring real-time organisation to your operation. You can send and receive pictures and videos on your phone or tablet with ease, and the Field Services’ Android and iPhone apps make it easy to share information across platforms from the central management and development console.
Directions and new orders can be instantly transmitted to workers in the field from your mobile device or from the office, creating a seamless web of communication among your employees. Take advantage of the integrated GPS routing service to direct technicians to the most efficient route, all from the ease of the Field Services’ apps and central controls.
Keeping in touch with customers is easy using multi-channel alerts and notifications. SMS, call or email to send notifications that help keep your customers in the loop on service calls and appointments. Use Microsoft Dynamics Field Services communications apps to conduct surveys and respond quickly to customer concerns and questions as well as providing customer service representatives with the best possible information to help better serve your customers.