A decade ago, the typical chief information officer (CIO) was concerned mostly with IT infrastructure. Today the role has changed drastically from just minding the networks and websites to CIOs becoming key decision makers in their workplace. As a modern CIO, it is your job to innovate, collaborate, balance the IT budget and motivate IT staff.
With new responsibilities come new challenges. In this two-part post, we will look at six challenges CIOs face and how to overcome them.
Three more of the challenges CIO’s are facing:
Capitalising on growing data
We live in a data-driven world. As a business, you have more data, in more places, than ever before and these data volumes are only growing. More and more, your ability to turn that data into meaningful information becomes part of your competitive advantage. This is where the challenge comes in for CIOs. How do you turn those massive volumes of data into something useful? Capitalising on your data is your competitive advantage and with the right software tools you can empower everyone in your organisation towards this goal.
Dynamics 365 for Customer Service is Microsoft’s latest customer service app and replaces what was traditionally known as Dynamics CRM. The objective is to unify how customers and prospects experience your business through intelligent customer service.
The role of the modern IT department is to drive business technology and as such innovation needs to be front and centre most of the time. More businesses are realising the important role technology plays in setting them apart and as such CIO’s needs to carry the torch for innovation within the organisation. The challenge comes in with having to differentiate between a lasting solution that will truly transform the way you do business and a passing fad.
Keeping things user-friendly
As technology advances and the drive to introduce this technology into businesses increases, CIOs need to be mindful of keeping things simple and user-friendly. Software solutions and applications need to be as easy to use as the apps employees use on their personal smartphones. Intuitive applications and technology lets your employees do their job with the least amount of training which minimises downstream support costs.
At Resolve Immix we understand the challenges CIOs face. Through top resources and the backing of Microsoft’s powerful software solutions, we are dedicated to helping you overcome these challenges to help you enhance productivity and improve operational capability in your organisation.
Dynamics 365 for Customer Service.
At Resolve Immix we understand the challenges CIOs face. Through top resources and the backing of Microsoft’s powerful software solutions, we are dedicated to helping you overcome these challenges to help you enhance productivity and improve operational capability in your organisation. Contact us today!