When planning a mining operation, it’s important to consider that your company and its operations may have an impact on many other people and organisations. From the community, to the workers, NGO’s and activist groups your operation may deal with more than one group of stakeholders at any given time.
Bringing each of these stakeholders into the process is essential for a successful operation, which is why we have identified six tips for solid stakeholder engagement in your mining operation.
Provide opportunities for two-way dialogue
Having open communication with your stakeholders and community is essential but what is more important is ensuring that the communication flows both ways. You should provide platforms and opportunities for your stakeholders to respond to your communications, for example you could hold regular “town hall” meetings.
xMMP (exploration, Mining & Minerals Processing) is a mining “ERP” solution that covers the Total Life of Mine (‘LOM’). Managing mineral rights (tenements) claims, exploration, drilling, EPCM for the development phase, actual mining, stockpiles, plant, shipping and dispatching all the way to mine rehabilitation.
You need to have a reliable means of documenting all communications to ensure that you keep track of everything. This also helps to build trust with the community and show that you are taking the process of understanding and addressing the social impacts of your stakeholders seriously. You want to be seen as a company that does what it says and is not simply going through the motions.
Once you have opened the lines of communication with your community and stakeholders keep them open by reporting back. Let the community know how their input has been used and considered in the solutions and interventions you are implementing. This will ensure that they also understand the importance of engaging with your organisation throughout the process.
Within the mining sector, Resolve Immix offers an exploration, Mining and Minerals Processing (xMMP) ERP software solution that covers the total life-of-mine including a module that deals specifically with stakeholder engagement. Contact us for more information today.