Always important to retailers, but traditional models of retail are being challenged as sales migrate online and the economics of retail are shifting.
Rising costs, particularly staff costs, with the introduction of minimum wages placing greater focus on productivity of people, stores and reatil space.
Growing uptake of mobile payment and digital wallets challenges retailers to rethink the in-store experience and how checkout is managed.
Consumers now demand personalised products and services relevant to them.
READY TO TAKE THE NEXT BIG STEP?
Dynamics 365 Business Central has been designed to bring together Point of Sale, multi-channel management, store operations, merchandising, supply chain, CRM and financials, giving full visibility to all users.
Reduce Inventory Levels
Know instantly when a product is out of stock and automatically order replacements.
Centrally Managed Pricing and Planning
Plan the best layout for restocking and manage all pricing from one central point.
Manage Customer Accounts
Recognise cross-selling opportunities with insight into individual buying trends.
Increased Customer Satisfaction
Access to all information ensures quicker decisions, including suggestions for out-of-stock items.
See data from multiple sources in easy-to-use dashboards to maximise sales.
Customer Relationship Management (CRM)
Store customer details to track purchases, feedback and potential upsell opportunities.
Plan, execute and measure the effectiveness of personalised, multi-channel marketing campaigns
Supply Chain Management
Get a real-time view of information to make informed decisions on every part of the supply chain.
Engage and connect with customers using an omni-channel shopping experience.
Automatically replenish stock when it runs low, reducing inventory levels and minimising wastage.