CHANGE THE WAY YOU & YOUR CUSTOMERS EXPERIENCE SERVICE CALLS
Dynamics 365 for Field Service will change the way you manage your field operations.
REDUCE SERVICE COSTS AND IMPROVE CUSTOMER SATISFACTION
Dynamics 365 for Field Service is Microsoft’s new application for field service management. This module replaces what was traditionally known as FieldOne or Microsoft Dynamics Field Services.
The new solution delivers intelligent, world-class Field Service, including scheduling, mobile and resource optimisation while maximising efficiency and minimising costs.
Deliver remarkable field service
Field Service Capabilities: Service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing and analytics.
– Optimised service schedule – efficient routing, resource skill matching and reduced travel time.
– Increase first time fix rates – on-time delivery performance.
– Enhance real time communication and collaboration – this is beneficial between customer service, dispatch, field agents and customers.
WANT TO EMPOWER YOUR MOBILE WORKFORCE?
Contact Decision Inc. Immix today and speak with one of our Dynamics 365 specialists about how Field Service can help maximise your organisation’s productivity and customer satisfaction.
Identify and fix problems before they happen
Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Microsoft Dynamics 365 for Field Services delivers advanced scheduling, resource optimisation and mobile enablement capabilities that set organisations apart by keeping the customer at the center of the business. Field service, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows organisations to move from a costly break-fix model to a never-fail service model.