South African based ICT company, Elingo implemented CRM to assist their company in making information management more structured, focused, and strategic, says Resolve Immix.
Elingo are specialists in enterprise multimedia contact centres and enterprise IP telephony. Before implementing Microsoft Dynamics CRM, Elingo used multiple disconnected applications to manage internal processes and customer information.
Resolve Immix – chosen Dynamics partner – noted that disparate applications led to a high likeliness of inaccuracies, ambiguity, and duplication of data. Elingo needed to reduce administrative overhead and improve operational performance by better harnessing the power of business data.
Elingo employees now can respond to support-related or project-related questions within minutes. Microsoft Dynamics CRM has helped strengthen the company’s relationships with its customers. Individual case histories, opportunities, and other details can now be captured in customised fields and speedily accessed when required, enabling…click here to access the full article