World-class provider of field service management solutions, FieldOne Systems LLC (“FieldOne”) was acquired by Microsoft this July 2015. Field service management is a specific but critically important area of customer service, providing companies with the ability to drive revenue, reduce costs and deliver great customer service.
This industry-leading solution specialises in delivering a full set of modern capabilities that include
- work order management
- automated scheduling
- asset contract
- inventory and procurement management
- workflow capabilities
- mobile collaboration
This gives companies the ability to do things such as adjusting routing on the fly and delivering service arrival estimate times within a smaller window, which is essential for more personal customer engagement.
FieldOne is also a great fit for Dynamics CRM as it includes chat, knowledge management and self-service functionality. And b improved responsiveness to customers.
For more information on FieldOne, please contact us at 011 602 0700 / firstname.lastname@example.org.