Manage your interactions with potential and existing customers that also helps you to improve on marketing, sales, service engagement and more.
Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence and campaign management in the cloud, on-premise or with a hybrid combination.
Customer Relationship Management (CRM)
A CRM solution is a multi-faceted platform where all things crucial to customer relationship development and retention are stored. Without the support of a CRM solution, business relationships look and function dramatically differently.
What Does a CRM Solution Do?
Customer relationship management solutions make the customer-facing functions of business easier. Running a successful business is no simple task. When marketing campaigns, data analysis, meetings, customer care, and more all happen simultaneously, you need something more powerful than a bevy of individual apps. A CRM solution brings all these functions together in one place.
What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM is a business app that helps you track all your customer interactions and data. With Dynamics CRM, you can easily share customer information with all your people, through multiple channels. Everyone in your company has the full picture of what your customers want and need.
EARN CUSTOMERS FOR LIFE WITH INTELLIGENT CUSTOMER SERVICE
Dynamics 365 for Customer Service is Microsoft’s latest customer service app and replaces what was traditionally known as Dynamics CRM. The objective is to unify how customers and prospects experience your business through intelligent customer service.
With Microsoft Dynamics CRM, we help you reimagine sales around this new customer journey. Your sales reps can zero in, win faster and sell more.
Earn customers for life by providing relevant, personalised service – at any time and via any channel. Empower your agents with everything that they need at their fingertips to deliver amazing customer service.
We help you unleash your marketing potential. You can easily plan, execute and measure campaigns from start to finish. Bring your marketing vision to life – engage customers across channels, build pipeline and demonstrate the impact of your marketing.
Social For Everyone
Enable your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with social tools built right into Microsoft Dynamics CRM.
Experience Intelligent Customer Engagement
Today, the process of engaging customers can’t be one-size-fits-all. It needs to be adaptive across all touch points and within the context of who your customer is and what they are doing. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight, while also enabling your sales, service, and marketing professionals to be as productive as possible. With customer engagement by Microsoft, we help your company deliver exceptional customer experiences.
We help you make every customer engagement an intelligent one, so you can sell effectively, care everywhere, and market smarter.