Companies that deploy field service technicians as part of their core business are faced with numerous challenges from one day to the next, but when it comes to return on investment (ROI) the same concerns exist from business to business.
Microsoft Dynamics Field Services is making use of their many years of experience and knowledge gained in dealing with thousands of customers who have deployed the Field Services solution. By using their expertise and by taking in to account the key metrics that most of these companies have been using as well as having learnt about the many “hidden” costs of deployment over the years, Field Services have develop a comprehensive ROI analysis report that showcases how the Field Services solution can help your business address these concerns.
Most companies in the field service industry reported 11 main categories that have the potential to affect their bottom line negatively. However, through the implementation of a Field Services solution these categories can be transformed into opportunities to improve efficiency and accuracy while guaranteeing a return on your investment.
The 11 categories which needs to be taken in to account, will be explored in more detail in our upcoming blog posts, and includes:
- Revenue leakage
- Gas costs savings
- Travel expenses
- Number of field technicians
- Number of resources required for scheduling
- Vehicle cost saving
- Warranty recovery
- Inventory shrinkage
- Reducing overtime
- Reducing paper work
- Reducing the cost of missing a Service Level Agreement (SLA)
When it comes to analysing your ROI there are other costs and considerations that need to be taken into account during implementation of the Field Services solution as well which includes time, hardware, maintenance, professional services and customisation – the Field Services ROI analysis calculator can help you make sense of it all and ultimately you will have a competitive advange.
The Field Services ROI analysis report also examines the role of “green benefits” in the field service industry and how the Field Services solution can help you attain these. By implementing Field Services, your organisation will benefit by the significant reduction in paper, petrol and other expensive and polluting consumables.
To demonstrate its effectiveness, we conducted a field services ROI analysis report on Cross Eco-Technologies, a fictional company in the field service industry focused on eco-friendly tech repair solutions.
Cross Eco-Technologies has 20 office personnel with an average annual salary of R250 000 and 50 field technicians with an average annual salary of R350 000.
Each field technician completes an average of three orders a day with average travel expenses of R150 000 per month. The average work month consists of 22 days.
On average it takes Cross Eco-Technologies 10 days to send out an invoice once the job has been completed and the company loses 10 % per tech, per month, as result of work completed by field technicians that was not correctly reflected in the paperwork.
The company, which services 200 customers, also loses 10 jobs per month because of lost, delayed or inaccurate proposals and 25 jobs are not billed because a tech did not complete the job, or it fell through.
We took these figures, together with some additional information, and placed them into the field services ROI calculator to determine how much money Cross Eco-Technologies was losing and how the implementation of a field services solution could help make that money back. In the end the figures showed a total estimated annual saving of R11 837 733. The estimated first year costs for a relevant field services solution were R210 200 with an ROI of 5631.65%.