Original article by Jim Hare
A poorly organised scheduling system is one of the key ways in which you can see profit decreasing from your bottom line. Inconsistent dispatching, sloppy route-planning, sketchy workload balancing and other common issues associated with outdated, non-digital field service organisation are all problems that can be tackled with FieldOne’s schedule and dispatch software.
With FieldOne you get access to the most up-to-date technology available in GPS, mobile and smartphone integration, to streamline your operations and ensure your customers are serviced in a timely, effective and efficient manner. Clear communication lines with customers and the ability to respond quickly to their concerns show your commitment to service, and FieldOne’s mobile tools allow you to provide the best possible service experience.
How FieldOne can help your business:
Schedule, dispatch and optimise with ease
FieldOne’s scheduling applications allow you to input the job specifications and dispatch an employee best suited to the assignment. You can respond easily to a customer’s schedule changes and eliminate idle time for employees and technicians. FieldOne’s use of mobile technology and ease of operation make it simple to keep on top of changes and to respond quickly.
Stay inventory informed – in real-time
Inventory management no longer has to be a complicated task that is postponed again and again. By using FieldOne’s advanced inventory management system you can easily track items, stock, vehicles and more. With access to real-time updates, you’ll always be informed of the whereabouts and status of all of your trucks, products and parts. Efficient organisation of inventory is one of the key factors in maintaining your bottom line, and FieldOne can help you eliminate potential leaks in your profit margin by staying on top of inventory slip-ups that commonly go unnoticed when using less efficient techniques.
FieldOne even lets you track your technicians in the field to more accurately allocate parts, products and vehicles; and saves time by streamlining the process.
Seamless mobile communications
Smartphones are everywhere, and FieldOne has harnessed the power of mobile internet to bring real-time organisation to your operation. FieldOne’s Android and iPhone apps make it easy to share information across platforms from the central management and development console.
Directions and new orders can be instantly transmitted to workers in the field from your mobile device or from the office, creating a seamless web of communication among your employees. Take advantage of the integrated GPS routing service to direct technicians to the most efficient route, all from the ease of FieldOne’s apps and central controls.
Keeping in touch with customers is easy using multi-channel alerts and notifications. SMS, call or email to send notifications that help keep your customers in the loop on service calls and appointments. You can also use FieldOne’s communications apps to conduct surveys and respond quickly to customer concerns and questions as well as provide customer service representatives with the best possible information to help better serve your customers.