- Are you struggling with ERP support services from your current provider?
- Are you struggling to handle all the support related matters yourself
If you don’t have the necessary skills or expertise to handle functional or technical ERP related issues you might be wasting a lot of time and money.
Focus your efforts on what your business is good at and let us focus on what we are good at for you and that is ERP and its related matters.
Immix offers a variety of support services which are usually functional or technical in nature.
These services exist to assist our clients with the necessary expertise or technical support
usually not obtained ‘in-house’.
Our support services include:
- Functional support
- Application customisation support
- End user and super user support
- Technical support
- Infrastructure support
- Server management support
- Business continuity and disaster recovery planning
- Project management and administration
- Various consulting services
- Software development services
- Incident management
- Assistance with identification of issues
- System stability
- On-site inspection and system audits
- Evaluation of month-end procedures
- Site visits
- Development of enhancements
- Roll-out of any additional products purchased from Immix
How does it work?
It depends on your specific issues, but it might involve a number of the following steps:
|1. Classify incident according to security levels|
|2. Allocate incident to the best support consultant for your quiry|
|3. Reproducing or replicating the error|
|4. Error investigation with detailed analysis|
|5. Remote support with super users|
|6. Escalation to vendor|
|7. Debugging and trouble shooting|
|8. Coding changes|
|11. Change control and implementation|
EXPERT, RELIABLE SUPPORT WHEN YOU NEED IT
We will work with you to investigate what level of support you require as each client is different. We then implement a plan of action for all your support requirements moving forward.