Original article by Shloma Baum
Typically, one of the most important goals of an industrial field service management organisation or any organisation for that matter is revenue generation – or at the very least, shifting from a “cost centre” to a “profit centre” in the eyes of the decision-makers with whom you work.
That path from “cost” to “profit” within field service and industrial manufacturing has shifted greatly in the past decade. The money and margins used to be on the product side, but now the money and margins are actually on the service side (increased by roughly 10%).
Suddenly, CFOs and other decision-makers are paying attention to service as a revenue-driver, and that means they want to see an outlined path to profitability.
Microsoft have produced a white paper on this topic which might be of value in that drive.
In the Driving Revenue and Profitability from Field Service paper, you can learn about:
- Setting up a customer-obsessed culture.
- Smashing down your silos.
- Focusing in on metrics.
- Saving money with effective solutions.
- Understanding revenue pace-setters in the industry.
Our simple goal here is to provide you with ‘food for thought’, concepts, and ideas to move you toward revenue generation in your field service management organisation. You can download the White Paper from Microsoft and, as always, feel free to reach out to us with any questions.